Frequently Asked Questions

 

Here you can find answers to the most frequently asked questions that people have asked us about AllClene and what we do. Have a question you don't see already answered here? Please contact us and ask. We may put the answer on this page for others. AllClene

 

 

Questions: AllClene

 

 

 

 

Answers:

 

Q. - Do I need to supply the chemicals or equipment when you come to clean?


A. - NO. We supply all of our own equipment and chemicals. We trust the chemicals that we use, and we know what they can and can't do. The same with our equipment. Our high standards are based on this. We research and test many different products. We use what we have found to work the best and give the absolute best results.

 

 

 

Q. - Can I have you use the chemicals I have?


A. - No. We are fully licensed, insured and bonded. We must and want to comply with all of OSHA's rules and directives. We maintain MSDS sheets on all our our chemicals, so using something else could prove hazardous to our employees and our clients. Even products that claim to be safe and you may use every day.

 

 

 

Q. - Do you offer GREEN cleaning solutions?


A. -Yes. We searched many 'GREEN' cleaners to find ones that actually worked. After testing many of these cleaners, we have found some that work amazingly well. Because of the increased cost of these cleaners, we do charge a bit more for this service. Normally, for an average home, it is $20-25.00.

 

 

 

Q. - Do you do carpet cleaning or furniture cleaning?


A. - Not yet. However, since floor care (as well as curtains, furniture, etc..) was Greg's life for 10 years, it will be coming soon. And when it does, the people doing the work will be trained completely in all aspects of floor care and will attend classes at nationally accredited training facilities several times a year to stay up-to-date with all the new chemicals and techniques.

 

 

 

Q. - Do you do windows?


A. - YES. In residential homes, we always clean the window above the sink in the kitchen, if there is one. We also will do the inside of the patio door as well as the windows that are part of a front door encasement. Commercially, we do windows as per clients request. Because we do commercial clients much more often, they are usually put on a schedule of when certain windows are done. AllClene

 

 

 

Q. - What benefits can you offer me and my business over our own people or cleaning crew?


A. - Several. First of all, we are trained cleaners. It is what we do. It is all we do. And we do it very well. Second, we carry full insurance and bonding as well as workers comp. This means you don't have to pay these expenses, and you are fully protected. Lastly, your employees have lives. They should not have to stay around and clean the office. Again, we are trained to clean. It's all we do. Let them do their jobs. We'll do ours.

 

 

 

Q. - Am I locked into a contract with AllClene for any amount of time? AllClene


A. - NO! While we do offer contract cleaning, you are never required to have a contract. If you are not happy with our service, we are not going to force you to keep using us.

 

 


Q. - What are the benefits of having a contract?


A. - There are several. One, by agreeing to use our service on a regular basis, we offer you discounted cleaning rates. Another, is that you know up front what will be done every time as well as the cost. Even if our operating costs go up, your price will stay the same for the term of the contract.

 

 

 

Q. - Ok, I have a contract, but I just want out of it. Can I get out?


A. - Yes. However, we do ask that you give us 30 days notice. While we know this isn't always possible, we think it is very fair. We base your price for each cleaning on the contract length. But as stated, if you are not happy with us, and we can't correct the issues, we don't want to make you keep using us. All the information about ending a contract will be given at the time of signing a contract.

 

 

 

Q. - What don't you do in my home?


A. - That's up to you. Actually, there are some things we just don't do. We don't do laundry. Some companies will. We don't. We won't walk the dog (ok, if the dog is there and about to explode, and the home owner is not home, yes, we will take care of the dog...). However, we will always bring a doggie treat with us. We don't normally do dishes. That can be discussed however. We don't do all windows. Again, this can be discussed and added.

 

 

 

Q. - What don't you do in my business?


A. - Read your mail. Seriously, we pretty much do any cleaning that you ask us to do. Like residential, if you want it done, you just need to ask. It may cost a bit more if it isn't on our normal cleaning list, but if it is something we can do, we will do it.

 

 

 

Q. - What if I need you to come before or after my scheduled time/date?


A. - We will try and be there when you need us. If you have an unexpected visitor coming and you need us there before your normal scheduled time, just call us and ask. If we can work you into the schedule, we will make the change with no extra charge. If we can't, and you absolutely must have us there, we can possibly reschedule someone else, but will charge you our emergency fee. This amount depends on where you are located. This is because we schedule jobs based on location. If you need us to come after the scheduled time/day, then the same procedure applies. Let us know as far in advance as possible so we can do our best to accommodate you.

 

 

 

Q. - Do you do any special cleaning services?


A. - Yes we do. We can do most anything that is cleaning. We can change bed linens, do dishes, clean windows, etc... We can do post party clean-up. We offer full 'Spring' cleaning services. We can clean your home before you travel, or move for the season, and clean it and have it all ready when you return. This is a great service for those that live in the south or west during the winter months. We can clean and polish silver and brass. We can strip and wax floors, buff floors, clean and seal tile and grout, and do awning and sidewalk pressure washing. Just ask, we can probably do it. Check out our Other Services page.

 

 

 

Q. - I am located in Kentucky, will you come here?


A. - Yes. While we have a normal service area, we will go where you are if you are willing to pay for it. If you are outside our normal service area, there will be an additional charge to cover our travel expenses (gas, taxes, time.) If you tell us where you are, we can tell you if there is a charge and what exactly it will be. AllClene

 

 

 

Q. - What is with the spelling of your name? Isn't it CLEAN?


A. - Ummmm... Yes. The normal spelling is CLE A N. However, we believe we do things better than the normal way. So we decided to use the name spelled CLE N E. It is different because we are different. And hey, face it, when you misspell your company name, you really have to do a beyond great job. And we do!

 

 

 

Q. - Why are you better than the big franchises that have many more people and may be cheaper?


A. - There are so many reasons. But if you read it here, you may think we are just bad mouthing franchises. Please, look for yourself. And if you are with a franchise now... know that we are always here to help you out when you want/need it. The short of it is, we are local. We are part of this community. The money that you spend with us, stays here. In our community. We care about your business. We have a vested interest in you. If you ever have a problem with us, we will do everything we can to fix it. Franchise's simply don't need you. If you ever have a problem with one, you will find that out the hard way. (Links will open in a new window or tab.)

 

Please note, that while you may not care how a franchiser treats the franchisee's they sell to, because you like the price you are quoted, remember that the person doing the work usually can't afford to do it at that price, and will do a poor job, or use water instead of the cleaners that you are paying for. Some will rush through a 2 hour job in under an hour. It happens every single day! AllClene

 

 

Coverall, ServiceMaster and CleanPro are several of the worst ones. Please note, most of the problems are with COMMERCIAL franchise's. Again, don't take our word for it. Just read the information above. And those few articles are indicant of the norm. Not the odd story. These companies give a bad name to the industry. It is up to the small family owned cleaning companies to work extra hard to keep a decent name. We don't talk bad about them to get your business. We simply feel you need to know the truth. So we share it. AllClene

 

 

 

 

 

 

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Thank you for choosing AllClene for your cleaning needs.